Education Policies Essay Example | Topics and Well Written Essays - 1750 words

Education Policies - Essay Example Every successive government views education as a field for change as public opinion and support for educational development is always guaranteed. Therefore, every government promises to lift standards, enhance achievement and schools. While methods and initiatives differ with every political party, the issue of improving schools has been a regular policy objective in many countries (Townsend, 2007). All around the world, governments are trying out to new policies to deal with innovative technologies, new world order and a dynamic global economy. All through the post-war period, there have been numerous efforts to improve the UK education system, frequently with a clear objective to try and make it more effective (Machin & Vignoles, 2006). It is believed that education plays a significant role in facilitating economic growth, equality of opportunity and social justice (Townsend, 2007). Over the last two decades, there has been an unparalleled growth in public interest in education, wh ich has given rise to a number of policies such as SureStart, Every Child Matters (ECM), Education Maintenance Allowance (EMA), expansion Higher Education, etc. Trowler (2003:95) defines education policy as â€Å"†¦ a specification of principles and actions, related to educational issues, which are followed or which should be followed and which are designed to being about desired goals.† The definition clearly illustrates that fact that policy is a process, something which is dynamic and not unchangeable. Trowler (2003) further suggests that the ‘dynamic’ comes from: political and educational conflict; interpretation of policy and the practical implication for individuals involved at all levels of the education system. Thus a working and debatable definition of the education policy-making process could be the historical, social and political processes that shape a theme or issue within the education system (Trowler, 2003). Ozga (2000) suggests that policy ca n be viewed directly in terms as the actions of government, intended to secure certain results. Similarly, it can be considered a process rather than a product, entailing negotiation, opposition or resistance among various segments who might not be a part of the formal machinery of official policy making. Ozga (1990) asserts that educational policy is not an impartial creation and it is also not created entirely at a single level without finding the middle ground with others. In theory, McLaughlin (1987) shows that policy implementation studies demonstrates how the transformation of policy into practice is distinguished by â€Å"bargaining and negotiation† and how policy as enacted varies from policy as designed. Research further demonstrates the way officially formulated educational policies are adapted, sometimes altered, when executed in schools and classrooms (Coburn, 2001). Moreover, policies are challenged, interpreted and performed in a variety of areas as words and me anings of policymakers do not always transform directly and clearly into institutional operations. They are inflected, thought over, opposed and misinterpreted, or in a few cases simply prove impracticable. It is also essential not to misjudge the logical rationality of policy (Ball, 2008). State constitutions designate different institutions with task and official authority for education policymaking. In the modern world, constitutional power and responsibility might be the only complete

Community Service Essay Example | Topics and Well Written Essays - 250 words - 1

Community Service - Essay Example After liaising with the Imam, we agreed that the best time to do the cleaning was on Sunday at two o'clock. This was after the lunchtime prayers. With the help of my friends, I tried to clean everything in the mosque. Although the mosque was in relatively good condition when I started, I noticed that there were certain things needed to be improved. With the help of my parents and the savings I had, I managed to complete this task successfully. In the end, after I had made the renovations I thought would benefit the mosque, I organized a small party for all the worshippers. By engaging in this activity, I was able to gain firsthand experience in working with people. This is the main objective of this course whose main emphasis on experiential learning through community service. Engaging in community service helps an individual contribute to the society by offering the expertise and knowledge he has. This course emphasizes the need to offer such services without expecting payment or an y form of personal benefit. Community service is aimed at benefiting the larger society. I believe I managed to achieve these objectives by carrying participating in this activity. In the end, engaging in this activity was satisfying and made me feel appreciated by the community as the whole. Helping to clean the mosque helped to promote peace since a dirty environment can be a source of stress. Everyone at the mosque showed respect, and this was very inspiring to me and gave me the drive to do more in future.

Case Study Analysis of an employee Essay Example for Free

Case Study Analysis of an employee Essay This case study for student analysis will look at an employee of ABC, Inc., Carl Robins, the new recruiter of only six months and his struggle to hold orientation for fifteen new hires. There are various factors that play a part of why Carl struggles to meet the promised deadline that is fast approaching. This analysis will focus on time management, job performance, and company organizational issues that are key problems with how Carl is performing his job, but will also look at how ABC, Inc. management team play is playing a part in Carl’s struggle to meet his deadline. This analysis will show alternative solutions, a proposed solution, and a recommendation that will prevent future struggles for Carl and all other employees at ABC, Incorporated. Carl Robins is the new recruiter for ABC, Inc. Carl has been in his new position for six months now. In the six month timeframe, Carl has successfully hired fifteen new trainees. Now that the trainees are hired, Carl’s next objective is to hold an orientation on June 15th at one time for all fifteen new hires. The orientation date is to ensure Carl will have all the new hires ready to start working by July for the Operations Manager, Monica Carrolls. On May 15th Carl is contacted by Monica Carrolls to discuss with Carl everything needed for the new hires to begin orientation; the training schedule, manuals, policy booklets, physicals, drug test, and other things. Two weeks later, Carl decides to go over the trainee files and realizes some trainees’ paperwork are incomplete and missing. All of the new hires still need to take a mandatory drug screen test. During this time, Carl becomes aware that he does not have enough copies of the orientation manuals and on top of that, there is not one complete orientation manual to make copies. Lastly, Carl checks out the training room he book earlier in the month and finds Joe, from technology services, is setting up computer terminals for training seminars for the entire month of June. Carl will need to find a new place to hold orientation. Ca rl is panicking and does not know how to proceed at this point. (University of Phoenix, 2014) There are numerous key problems to focus on with Carl as well as with ABC, Inc. Starting with Carl, some of  the key problems Carl is having includes his apparent lack of time management. Carl is also having organizational and communication issues. Carl insufficient knowledge of how to apply these skills are playing a huge factor in Carl’s struggle to be prepared and ready for orientations on June 15th. Carl also appears to have insufficient knowledge about his position and what his responsibilities requires of him daily to meet his scheduled orientation and promised deadline to have all the new hires working by July. Looking at Carl’s timeline, he hires the new trainees in the beginning of April. Carl knows he has a little over two months before orientation is scheduled will be held for the new hires. On May 15th Carl receives a call from Monica, the Operations Manager, to go over the needs for orientation to be successful. It appears that Carl does nothing for over a month in regards to checking on the status of each new hire. What is Carl doing in this timeframe needs to be investigated. Carl waits until two weeks before the scheduled orientation to finally check on the trainees’ files. It seems there is no communication between Carl and Human Resources at all. Carl should be in contact with Human Recourses about the status of each new hires paperwork and on a consistent basis. It would appear that Carl is not doing his job efficiently. ABC, Inc. has some underlying key problems that have contribute a great deal to Carl’s struggle to meet the scheduled orientation date. ABC, Inc. has failed to support Carl in his new position. There is a lack of supervision to help guide Carl. ABC, Inc. also shows there is an apparent breakdown in communication between its employees. Human Resources must not now about the orientation date for the new hires and therefore seems to be taking their time in getting all the paperwork in for each new hire. Another communication breakdown is the situation about Joe and Carl both being able to book the training room to use on June 15th. There are many alternative solutions for Carl to successfully meet his orientation deadline of June 15th and have the new trainees ready to start work for the Operations Manager by July. Carl should contact Monica Carrolls, the Operations Manager, and find out if there is anyone in the company who would be able to help assist him with getting everything in order for orientation. If there is no one in the company available to help Carl at this time, then Carl needs to find out if he has the authority to hire an outside source, if he does not, then wh o does? Time is of the  essence to have everything competed for orientation. This person will help assist Carl in completing the following tasks; contacting each new hire to schedule a drug test, make sure all necessary documents are completed, turned in, find someone in the company who has a complete orientation manual, make copies, and find a new place to have orientation. Carl is new and this his 1st recruitment orientation, he should be held responsible to check in with the Operations Manager or whoever is Carl’s Manager and give them a daily report of what he has accomplished each day and what is left to still be accomplished to meet the orientation date. All of these solutions are a Band-Aid and will aid in Carl successfully holding orientation. However, they are not solutions for the root of the problems facing ABC, Inc. Even though the struggle focuses on Carl Robins and his inability to do his job correctly, the proposed solution is directed towards ABC, Incorporated Management Team. The Management Team should be held responsible. Carl Robins is new to the company. It is apparent that Carl’s lack of experience and work history is not matched up properly for the position of recruiter. Carl clearly does not understand what it takes for him to hold successfully orientation on June 15th. Carl is going blindly about his job responsibilities without a clear understanding of time restraints for each task he needs to perform. There should be supervision over Carl on a daily basis due to this being his 1st recruitment orientation assignment. ABC, Inc. Management Team should put into place a Standard Operating Procedure (SOP) for each position in the company. Clearly outlining each position and it responsibilities as well as including a flow chart showing who each position reports to. At this time, it is recommended that ABC, Inc. have each and every employee attend a several work seminars. It would be best for the company to start with a seminar that will focus on learning how to communicate well with each other inside the company, how to speak up about company problems and ask for help, and learn how to work together as a team unit. A time management seminar is highly suggested and would be of great help to the company as well. Each employee should learn time management skills, how to manage their time, their workflow, and how to prioritize their job responsibilities. Another recommendation, department mangers take a seminar about being team leaders. They need to understand what exactly their employees are doing in their daily routines. Department  managers are strongly encouraged to meet with each employee and have a one on one meeting. The meeting should target each manager finding out how the employee feels about their position, what they feel the pros and cons are for their position, and if the employee have any struggles in their position that need attention. These seminars and personal one on one attention with the employees will give tools for each employee to use in becoming successful in their positions and the company as a whole. It will also boost employee morale and would be a great gesture on the company’s behalf to show the employees that the company values them, is willing to investing time in each one of them, and you care about them. In return, the company should see significant improvement in time management and communication. References Case Study for Student Analysis, University of Phoenix, 2014

Looking At The Maybank ATM Machines

Looking At The Maybank ATM Machines Maybank was founded by Malaysian business tycoon Khoo Teck Puat, who died in 2004. Amirsham Abdul Aziz. Dato Sri Abdul Wahid Omar was officially appointed as President and CEO of Maybank Group in May 2008. (http://www.maybank2u.com.my/) Today, it is the largest financial services group in Malaysia. Its extensive products and services include commercial banking, investment banking, Islamic banking, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee services, venture capital and Internet banking. (http://www.maybank2u.com.my/) Maybank currently ranks among the top five banks in ASEAN, and is a Qualifying Full Bank (QFB) in Malaysia. For the convenience of Maybank customers, all Maybanks 374 branch offices and more than 2,800 ATM machines are strategically located in both the business districts and suburban estates.( http://www.maybank2u.com.my/) Today, Maybank proudly stands above its peers as Malaysias flagship financial services group in a vibrant, strong and highly competitive banking and financial services landscape. Total assets of the Group stand at RM310.7 billion.( http://www.maybank2u.com.my/) 2.0 Internal Chiefly, the environmental factors are categorized into two different groups, they are internal and external. Internal factors are taken place within the boundaries of organisation. Specifically to the case of Maybank, there are few significant internal factors that they are subject to will be examined such as products and services, vision and mission, SWOT analysis, and Leadership. 2.1 SWOT analysis Strength well known bank 374 branch offices in Malaysia. more than 2,800 ATM machines Correspondent banking relationship with 700 foreign banks throughout the world. Strong performance where it was listed second largest in Malaysia Stock Exchange and Bursa Malaysia Weaknesses -Inefficient Service and poor customer Service. Have to pay huge amount of money to stakeholder Opportunities -experts in the industry and shares their experience with the employee Maybank have many other investments from other companies Threat Economic slowdown like right now where stalling economies are bad for the banking sector Table 1.0 SWOT analysis 2.1.1STRENGTHS It is a well known bank where it have over 374 branch office and more than 2,800 ATM machines. Correspondent banking relationship with 700 foreign banks throughout the world. It also have diversity in product where they provide opening account, giving loan, credit cards, investment insurance, and Islamic banking.(http://www.maybank2u.com.my/) Strong performance where it was listed second largest in Malaysia Stock Exchange and Bursa Malaysia and Maybank workforce come from a multifaceted background of skills, disciplines, experience and industry knowledge to create talented teams of idea generators. 2.1.2WEAKNESSES Inefficient Service and poor customer service, for example Maybank does not have bank systems be automated with built-in security features to verify their customers accounts and details without having to rely on a piece of physical paper with a signature. This would make customer harder to replace card or change account if go to different branch. This kind of service is totally unacceptable in todays competitive world where time equals money. Have to pay huge amount of money to stake where dividend payout ratio (of 60%) to the stakeholders. They set policy to pay dividend of 60% percent of their profit as the long term policy. 2.1.3OPPORTUNITIE Growth of existing market where Maybank is experts in the industry and shares their experience with the employee so by then they can expand further in the industry. Maybank have many other investments from other companies and expand its operations in Vietnam, China, Philippines and India. (http://www.maybank2u.com.my/) 2.1.4THREATS Economic slowdown like right now where stalling economies are bad for the banking sector as it impedes loans growth which is the sectors bread and butter (borrowers become more cautious) and it stirs up bad loans (due to the burden of rising borrowing cost) which in turn erodes a banks financial comfort.) The job is made harder by a brutally competitive landscape HSBC and how it has grown from the Hong Kong and Shanghai Banking Corp in the past to becoming a truly global bank today. They were even been bold enough to venture into Islamic Banking and created HSBC Amanah at a time when most banks, especially foreign ones, were figuring out what Islamic Bank was all about and were skeptical.(http://www.hsbc.com.my/1/2/personal-banking/deposits/basic-current-and-amanah-basic-current-account-i) 2.2Product and service Maybank product and service range includes commercial banking, investment banking Islamic banking, offshore banking, insurance and takaful, factoring, trustee services, asset management, stock broking, nominee services, venture capital and internet banking.Maybank has consistently set new benchmark for the product and service delivery by achieving many firsts in the industry which include the first to introduce a rural credit scheme, mobile banking services, internet banking and receivable financing on a non-recourse basis.( http://www.maybank2u.com.my/) The product is designed to satisfy a certain need and normally is sold in a competitive environment and so that product success is very much driven by market forces and must compete on cost, quality in the board sense, and delivery time.(Derek L.Waller 2003,page 147) In an effort to reinforce service quality standards and continuously promote service excellence, the Maybank implements various programmes such as customer sales, and service training programmes, service standards monitoring, and customer surveys. In Maybank, it has several different type of savings account services provide to the customer.Example for the savings account products are Golden Savers Saving Account, specially tailored for senior citizens, retirees and those planning for early retirement. This account offers high returns and a host of other benefits and discounts meant to enhance your golden years. Yippie saving account a saving account designed for children aged below 18 years old.Children can start an account with as little as rm1, and enjoy monthly dividend on a profit-sharing basis. (To get more information, please refer to appendix 1 and appendix 2) (http://www.maybank2u.com.my/) 2.3 Vision and mission Vision The visions of Maybank are To be a leading regional financial services group by 2015. Mission An organization need to have effective operation management effort must have Mission, it will help them knows it is going and provide boundaries and focus for organization. Maybank mission are 1) To be the top five financial services group in South/South East Asia, by size and Performance. 2) Undisputed leadership in Malaysia, across all high margin/profitable products/segments 3) Truly regional organization, with 40% of gross loans derived from international operations 4) Recognition for delivering innovative and superior value proposition to customers 5) Top quartile employer of talent in each of our markets. (http://www.maybank2u.com.my/) (To get more information please refer to appendix 3) Figure 1.0 Leap 30 Performance Improvement Programme 2.4 Leadership Maybank is committed to inculcating a leadership culture which not only encourages high impact communication but also values ideas and feedback. Active communication is the key to ensuring Maybankers are well-informed and knowledgeable about the Groups operations, business strategies and management decisions. As part of Maybank vision to create world-class managers, Maybank have a robust Leadership Model built on the leadership philosophy and competencies that are required to support the Groups aspirations. Maybanks leadership philosophy describes the essence of a great leader guided by the corporate values of teamwork, integrity, growth, excellence, efficiency and relationship building. The leadership competencies serve as a guideline for assessment of leaders and reiterate the six core competencies that every Maybank leader should have. These are strategic thinking, a spirit for achievement, ability to develop talent and cultivate relationships, being customer-centric and the desire to innovate and change. (http://www.maybank2u.com.my/) In order to increase the effectiveness of maybank staff, a Mentoring programme was introduced for the succession plan candidates of identified C-suite positions. Foundation programmes within Maybanks Personal Managerial Effectiveness Learning Roadmap were also structured for entry level and executive positions while intermediate programmes were targeted at team leaders and new managers. The advanced programme promotes a talent development culture which places emphasis on leadership across all boundaries. One such example is the Maybank Great Manager (MGM) programme aimed at improving managerial skills, capabilities and knowledge. In 2009, a total of 103 Human Capital workshops involving the participation of 2,000 managers were completed.(http://www.maybank2u.com.my/) Maybank Annual report 2009 3.0External 3.1Political and Legal The operations of Maybank are affected by the government policies on the regulations of banking industry. Currently government are controlling the marketing of banking industry because of responsible for promoting a stable monetary and financial structure.. Governments also control the license given for open the banking industry and other legislation need to follow such as Central Bank of Malaysia act 2009,Banking and Financial Institutions Act 1989(BAFIA), and Exchange Control Act 1953. (http://www.bnm.gov.my/index.php?ch=14)Good relationship with government in giving mutual benefits such as employment and tax is a must for the company to succeed in any foreign market. Maybank should also protect its workers by ensuring all the hiring, compensation, training or repatriation is according to Malaysian Labor Law as stipulated. Example Wages, salaries, bonuses and social security contributions are recognised as an expense in the year in which the associated services are rendered by empl oyees of the Group and the Bank.(http://www.maybank2u.com.my/) 3.2Economics The year 2009 was tough would be an understatement given the upheaval created worldwide as a result of the global financial crisis that saw financial giants fail or requiring Government support. In these difficult times, Maybank remained prepared and strong. Maybank was able to withstand the challenges of a highly stressed and competitive operating landscape given its strong capital and liquidity position, and continued to play a significant role in ensuring that credit remains available to help the Malaysian economy and to support Malaysian business and consumer economic activities. Example For the year ended 30 June 2009, Maybank recorded higher revenue of RM10.5 billion compared to RM9.6 billion last year. However, net profit was lower at RM691.9 million compared to RM2.9 billion recorded in the previous year. The lower profit was largely due to higher loan loss provisions, interest on the additional RM9.1 billion securities and subordinated debts issued in 2008 as well as the imp airment charges in relation to its investment in BII and MCB Bank of RM1.62 billion and RM353 million respectively. Excluding the impairment charges and the reversal of the allowances for the non-refundable deposit for the BII acquisition, Maybank Groups core profit after tax stood at RM2.18 billion. ( (http://www.maybank2u.com.my/)( To get more information please refer to appendix 4) 3.3 SOCIAL The changing lifestyles of Malaysia due to development of Malaysian economy should be also taking into consideration. While more people are able to purchase car and house, there are a number of housing loan and hire purchase packages that have been developed in the market to suit the particular needs of the borrower. They want to have greater innovation, value, quality in services and more conveniences that can differentiate one bank from another. Besides that, Consumers want technology in their life and facilities such as credit card payment, online banking channel for payments or opening a bank account. All these needs should also be taken into consideration. For example Maybank online portal has the largest number of payee corporations. Close to 700 types of bills can be paid via Maybank2u.com (http://www.maybank2u.com.my/) 3.4Technology Technology is widely recognised by various literatures on strategic management (Capron and Glazer, 1987; Johnson and Scholes, 1993).Over the past few decades the impact of technology, in particular information technology, is undisputed in almost every aspect of banking industry. Currently, Maybank is the established market leader in online banking in Malaysia, with the largest user base of 3.8 million customers and the highest number of web based product offerings online. Maybank2u.com was voted as the Best Brand for Banking Online and was awarded the Brand Laureate Award by the Asia Pacific Brands Foundation. Besides that, Maybank employ the latest in encryption technology to ensure safety and confidentiality of your transactions. 3.5Environmental Maybank has a strong policy that supports environmental issues. Maybank efforts to reduce its carbon footprint encompass both its operational as well as product offerings. In daily operations, environment-friendly practices are constantly encouraged. This includes recycling of paper, electronic communication, utilising energy-saving practices for lighting and air-conditioning as well as centralised printing to reduce use of individual printers and consumables. Example in introducing new products, Maybank is offering more paperless transactions, implementing electronic payment and online statements. The new American Express Gold Credit card provides online statements, while the nations first Online Bill Presentation service with Tenaga Nasional Berhad introduced electricity bill statement and online payment via Maybank2u.com.( http://www.maybank2u.com.my/) Task2 4.0 Influence of policies and decision making on E- business E-banking is defined as the automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. E-banking includes the systems that enable financial institution customers, individuals or businesses, to access accounts, transact business, or obtain information on financial products and services through a public or private network, including the Internet. Customers access e-banking services using an intelligent electronic device, such as a personal computer (PC), personal digital assistant (PDA) or automated teller machine (ATM).( Institut Bank; Bank Malaysia) 4.1 Influence of policies and decision making on E- business to customer 4.1.1ATM (automated teller machines) Automated teller machines providing banking services, in particular cash dispensing service which facilitate direct withdrawals from deposit accounts and check account balance at previously unfeasible location and time. ATM are efficient in dispensing controlled amount of cash rapidly and accurately. To move customer to more efficient delivery channel, ATM handle other simple transactions, which are often categorized as being of low value to the bank.(Institut Bank ;Bank Malaysia) Maybank provide more than 2,800 ATM machines are strategically located where customers require cash to make purchases, such as at shopping centres, PETRONAS petrol service station or outside the branch premises. Maybank customers are able to conduct banking transactions after normal office hours. Maybank ATM performs banking transactions including cash withdrawals and funds transfers at customer preferred time; convenient access to cash, in local currencies, when customers are overseas. .( http://www.maybank2u.com.my/) 4.1.2E statement With the growth and maturity of online statement delivery, paperless statements are fast becoming the norm in the banking industry. Paperless statements under different service tags ranging from E-Statements, Email Statements, PDF Statements and Online Statements. Paperless statement can be made available through emails, e-banking services or over websites and are usually free of charge. Maybank bank is offering more paperless transactions, implementing electronic payment and online statements Example the new American Express Gold Credit card provides online statements, while the nations first Online. Customers are also being to switch to online statements instead of receiving printed copies. It is easy n convenient for customer to tracking personal financial and mange personal account online any time. (http://www.maybank2u.com.my/) 4.1.3Credit card(online transaction) A plastic card that allows a person to purchase goods and services by paying with money borrowed from a creditor. The borrower then repays the credit card company, often with interest. The borrower doesnt always have to pay interest, because paying the debt off on time might not result in interest being charged. http://157.166.255.31/2009/LIVING/studentnews/03/15/financial.glossary/index.html Credit card is often the most convenient method around when customers need to buy something important or when customers need to fund an emergency that occurs. Maybank offers a wide variety of credit cards. There are different types to suit different lifestyles and needs. There is the Maybank-Sogo Visa Card in Classic and Gold, The Classic and Gold MasterCard and the Classic and Gold Visa card. The Maybank credit card payment online service is a facility that is available to customers. The valued customer can pay a variety of bills over the internet by using a Maybank credit card. It saves plenty of time that would be better spent on other pursuits and projects. ( http://www.maybank2u.com.my/) There are rewards to be had when customer use the Maybank credit card payment online service. Customer becomes eligible for points under the banks GiftPoints programme when customers use their Maybank credit card to make purchases over the Internet. (http://www.maybank2u.com.my/) 4.1.4 E-shopping Improve on its policy of meeting the customer needs efficiently and effectively by assisting the commercialisation of e shopping. Customer can find it convenient and easy to online shopping from the comfort of their home or office. Maybank offer variety of product service online such as electronics, gift and collectibles, health and beauty, kids and newborn, branded fragrances, clothing and travel gear. (http://www.businessdictionary.com/definition/online-shopping.html) Decision making Maybank Customers can purchase a variety of products and services online and pay conveniently by direct debit from their Maybank Savings and Current Accounts Maybank2u.com Cyber Mall offers convenient and reliable online shopping. Maybank number one focus is customer satisfaction. Customer can expect quality merchants, value for money and take advantage of special offers. Enjoy shopping at customer own convenience from customer home or office with the assurance of a secure connection. Maybank trust that shopping at Maybank2u.com Cyber Mall will be a rewarding experience.( http://mall.maybank2u.net/main.jsp?pageid=Home)(To get more information, please refer Appendix 6 ) 4.2Influence of policies and decision making on E- business to business The flagship B2B cash management system from Maybank, Maybank2e.net, remains a sought-after solution as it maintains its cutting-edge lead in managing complex financial supply chain and working capital activities under a well integrated platform. The system has expanded its capabilities and currently contains six different modules: Information Management, Payables Management, Receivables Management, Liquidity Management, and Financial Supply Chain and Corporate Services. The cash management front is becoming increasingly demanding where companies have to efficiently manage liquidity across their businesses. A strong testimony to Maybank our commitment is the number of awards accorded by international organisations to Maybank2e.net including FinanceAsia Best Cash Management Bank Country Award 2009, Best Cash Management Bank for Malaysia Asset Triple A Transactional Banking Awards, Best Local Currency Cash Management Services 2008 Award by AsiaMoney Polls and Alpha SEA Best Cash Management Bank Award. (To get more information, please refer to appendix on title of Award and Recognition.) 4.2.1 E-payment Electronic payment is any digital financial payment transaction involving currency transfer between two or more parties (source: World Bank) Internet is usually believed to be the only mode. In reality e-payments cover a much broader range (phone, interbank networks, etc)(http://www.intracen.org/e-trade/docs/nepal/catani.pdf) Maybank2e.net e-payment represents a revolution in the manner in which customer business is able to execute payment transactions. It caters for a complete range of payment transactions such as funds transfers and local / foreign remittances. Maybank e-payment also provides a comprehensive payroll service, allowing customer to automatically credit employee salaries directly into their designated accounts. Convenience is offered via the ability to submit contributions online to statutory bodies such as Employees Provident Fund (EPF) and Social Security Organization (SOCSO). (http://www.maybank2e.net/is_epayment.shtml) Submitting payments online increases the efficiency of the payment process by cutting down manual tasks and processes. Payments can be made to both Intrabank (within Maybank Group) and Interbank (other local banks) accounts through the GIRO and RENTAS platforms. All transactions are guaranteed total security with Maybank leading edge security infrastructure. With online reporting, customer access to accurate and timely information for account reconciliation. Customer can view their file status, download processed files or print a summary of the processed files. 4.2.2E security Maybank2e.net is highly committed in ensuring that all transactions performed through www.maybank2e.net are secure, safe and confidential. The security features of Maybank2e.net have been tailor-made to meet the requirements of corporate users. Maybank2e.net is located within the internal security system of the bank, which provides firewall systems, strong data encryption (128-bit SSL), anti-virus protection and round-the-clock security surveillance systems. Beside that, regular security reviews of Maybank systems by Maybank internal system auditor as well as external security experts. In additional, Maybank2e.net has incorporates a comprehensive security infrastructure, utilising binding encryption on all data transmission. Security control is further enforced via audit trails, dual control access levels and re-authentication. This guarantees that corporate user transactions are protected, private and secure at all times. 5.0Effectiveness of e-business in Maybank 5.1Electronic Banking Maybanks Consumer Banking is anchored by its strong franchise, which encompasses the most extensive ATM network coverage in Malaysia. Maybank maintains the lead in having the most number of largest ATM network in the country with market share of 32%. During the year, Maybank installed 92 Off-Bank ATMs throughout Malaysia. In January 2008, the branch network was migrated from a legacy framerelay system to an Internet Protocol Virtual Private Network (IPVPN), leading to reduction in network complexity, easier network management and improved cost effectiveness as well as exchange of encrypted confidential data. Currently the IPVPN service operates at more than 400 branch networks, over 2,800 ATMs and 160 point-of-sales merchant networks. Figure 2.0 Number of Maybank ATM and CDM From Figure 2, it shows that, Maybank has increased their number of ATM machine by 107% from 1356 to 2804 in year 2005 to 2009. Beside that, Maybank has increased their number of CDM machine by 87% from 485 to 910 in year 2005 to 2009. 5.2Online banking Maybank2u.com is the No.1 Internet banking website in Malaysia with 3.8 million registered users and a market share of over 54%. The strong growth during the year was attributed to innovative product offerings through electronic commercial transactions as well as a shift from simple fund transfers to more complex transactions. Example the First Public Report of Online Usage in Malaysia released by comScore a leader in measuring the digital world, listed Maybank2u.com as the top local site in Malaysia. The report includes a ranking of the most visited Internet properties and top visited local-based properties, based on the comScore World Metrix service. In June 2009, 9.3 million people in Malaysia age 15 and older accessed the Internet from home and work locations, with each consuming an average of 1,066 pages of content and spending nearly 14 hours online during the month. Maybank2u.com topped the list as the most visited local site, with more than 1 million visitors, reaching nearl y 12 percent of all Malaysians online, making it the most engaging site of the top 10 Malaysian properties. Table 2.0 Top 10 sites in Malaysia 5.3 New Electronic Services Maybank introduced the All-new, All-you Maybank2u.com by revamping Maybank existing website with new features in compliance with web 2.0 technology. Maybank also kicked off Malaysias first online bills summary by a bank, My Bills. Initially launched with Tenaga Nasional Berhad, users can now also view, pay and save DiGi and TM bills via this facility. Additionally, Maybank online portal enables users to make additional ASB investments online, the first and only facility in Malaysia. Launched by the Prime Minister on 21 April 2009, the facility also allows third party investment in ASB. Currently, Maybank online portal has the largest number of payee corporations. Close to 700 types of bills can be paid via Maybank2u.com. This will be further bolstered with additional Government-partnered initiatives such as online payments for Agensi Kaunseling dan Pengurusan Kredit, Skim Simpanan Pendidikan Nasional and the Ministry of Finance Housing Loan Scheme. 6.0Area to improvement 6.1Hire expertise, provide training Maybank should hire more expertise in order to implementation and administration e-banking efficiently and effectively. Beside that, Maybank should provide a holistic approach enhancing employee skills and competencies through its online e-learning programmes. The programmes include upkeep, maintenance, security and implementation of networks. All crew members should be well-trained before sending them to work career. 6.2Improve quality of maybank website (www.maybank2u.com.my/) Maybank should consume extensive amounts of time and money to define, design, develop, test, implement, and maintain website in order to improve the quality of e products and service. Beside that, Maybank staff should treating complaints seriously and resolving them as quickly and fairly as possible.If Maybank wants their Maybank2u.com to be popular among online banking website it should leave the user with a positive impression about the organization, so consumers can get an impression that the company cares about them. 6.3Increase online security Maybank should ensure that all transactions performed through their online financial service are secure, safe and confidential by installing the latest firewall systems, strong data encryption, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on maybank network systems. Beside that, keep on update privacy protection control systems when new versions are released. So that Maybank customers can enjoy Maybank Internet Banking with total peace of mind. 6.4 Increase Maybank e shopping At Maybank2u.com Cyber Mall, Maybank offer variety categories such as electronics, gift and collectibles, health and beauty, kids and newborn, branded fragrances, clothing and travel gear but each category provides few or even none of product and service. Example the travel gear didnt provide any product or service. Maybank should find more potential and quality partner merchant, to provide more product and service to satisfies customer need and want. Beside that, Maybank need to provide multiple images from different angles for the product. An image in each color, of the front, back, and sides, and even detailed shots of specific features can all go a long way toward making a consumer more likely to buy. 7.0Conclusion In conclusion, this report analyzes both internal and external environment of Maybank, a largest financial services group established in Malaysia. Due to the length constraint of the report, there are only significant environmental factors are analysed in terms of their influence on the organization and the organizations response towards environmental changes. Internal environment factors are analyzed include products and services SWOT analysis, Vision and mission, and leadership,. Any product or policy of a company has to reviewed and make change accordingly that fit to the contemporary needs of the organization. Example the Maybank Great Manager (MGM) programme aimed at improving managerial skills, capabilities and knowledge. The external factors are political, economy, social, technology, environment and legal. Five of these factors exert tremendous pressure on Maybank business operation especially the economical factors. For Example result of the global financial crisis that saw financial giants fail or requiring Government support. Maybank remained prepared and strong. Maybank was able to withstand the challenges of a highly stressed and competitive operating landscape given its strong capital and liquidity position. The second part of the report analyzes the influence of e- business toward Maybank in terms of policy and decision making. Besides, the effectiveness of response to those concepts is studied as well. Lastly, there are few recommendations have been suggested to improve their current initiatives of knowledge management and learning organization concept. For instance, Maybank could move themselves even closer to success in e-business by Improve online security, improve maybank e- shopping, improve quality of maybank website and provide training and hire expertise. Reference Derek L. Waller, 2003, Operation Management, Italy, Gray Publishing. Capron, N. and Glazer, R. (1987), Marketing and Technology Johnson, G. and Scholes, K. (1993), Exploring Corporate Strategy Operational of Financial institution (Institut Bank; Bank Malaysia) Access From www.maybank2u.com.my/ [2 march 2009] Access from http://university-essays.tripod.com/pest_pestel_pestle_lepest_analysis.html [2 March 2009] Access from http:/

How Does Shakespeare Show a Change in Lady Macbeth :: William Shakespeare

Lady Macbeth is an extremely ambitious woman and wants more than anything for her husband, Macbeth, to be the next King of Scotland. When King Duncan announces that his son, Malcolm, is to be the next King, Duncan’s murder is planned. Lady Macbeth’s crucial role in the play is to persuade Macbeth to carry out the murder of Duncan. In the beginning she is ambitious, controlling and strong. However as the plot concludes there is an extreme change in her character and personality which surprises the audience. Lady Macbeth’s guilt eventually becomes too much for her to handle which leads to her death. We are first introduced to Lady Macbeth at the beginning of Act 1, scene 5, through the letter that Macbeth sends her. This shows her to be his, ‘dearest partner of greatness’ and that he has no secrets from her. The witches’ prophecies intensify her ambitions for her husband, to be the King of Scotland. Lady Macbeth is the one who encourages him to kill the king and she not only encourages him, she makes all the plans herself. We see how clever she is and how she understands her husband well, she knows he has great ambitions, but she also knows that he is honourable and mentally weak: â€Å"yet I do fear thy nature, it is too full o’th milk of human kindness To catch the nearest way. Thou wouldst be great. Art not without ambition, but without The illness should attend it.† She also knows that she will have to use all her powers of persuasion to control and manipulate Macbeth into the murder. The audience is left in no doubt about Lady Macbeth’s determination when she asks the spirits to make her masculine ‘unsex me here’ and make her completely evil: â€Å"And fill me from the crown to the toe topfull of the direst cruelty, make thick my blood, Stop up th’access and passage remorse† She also asks them to give her the strength to kill Duncan, she just wants to get on and do it without feeling guilty. At the end of the scene she takes full control of the situation, and Macbeth seems glad to let her have the responsibility. In Act 1, scene7 she really excel’s herself in how far she will go to manipulate Macbeth, to get her way. He not prepared for her rage when he announces his change of heart. How Does Shakespeare Show a Change in Lady Macbeth :: William Shakespeare Lady Macbeth is an extremely ambitious woman and wants more than anything for her husband, Macbeth, to be the next King of Scotland. When King Duncan announces that his son, Malcolm, is to be the next King, Duncan’s murder is planned. Lady Macbeth’s crucial role in the play is to persuade Macbeth to carry out the murder of Duncan. In the beginning she is ambitious, controlling and strong. However as the plot concludes there is an extreme change in her character and personality which surprises the audience. Lady Macbeth’s guilt eventually becomes too much for her to handle which leads to her death. We are first introduced to Lady Macbeth at the beginning of Act 1, scene 5, through the letter that Macbeth sends her. This shows her to be his, ‘dearest partner of greatness’ and that he has no secrets from her. The witches’ prophecies intensify her ambitions for her husband, to be the King of Scotland. Lady Macbeth is the one who encourages him to kill the king and she not only encourages him, she makes all the plans herself. We see how clever she is and how she understands her husband well, she knows he has great ambitions, but she also knows that he is honourable and mentally weak: â€Å"yet I do fear thy nature, it is too full o’th milk of human kindness To catch the nearest way. Thou wouldst be great. Art not without ambition, but without The illness should attend it.† She also knows that she will have to use all her powers of persuasion to control and manipulate Macbeth into the murder. The audience is left in no doubt about Lady Macbeth’s determination when she asks the spirits to make her masculine ‘unsex me here’ and make her completely evil: â€Å"And fill me from the crown to the toe topfull of the direst cruelty, make thick my blood, Stop up th’access and passage remorse† She also asks them to give her the strength to kill Duncan, she just wants to get on and do it without feeling guilty. At the end of the scene she takes full control of the situation, and Macbeth seems glad to let her have the responsibility. In Act 1, scene7 she really excel’s herself in how far she will go to manipulate Macbeth, to get her way. He not prepared for her rage when he announces his change of heart.

Interpretation of Shakespeares Romeo and Juliet :: Shakespeare, Romeo and Juliet

Interpretation of Romeo and Juliet What would cause young lovers to mysteriously commit suicide so they can be together? Is it their parents who forbid them to see one another, or is it themselves? William Shakespeare's play, Romeo and Juliet, tells about two young "star-crossed lovers" whose deaths were caused by fate, not their parents or themselves. First of all, Romeo and Juliet were from feuding families: Romeo a Montague, and Juliet a Capulet. Romeo was so depressed about his unrequited love for Rosaline when it just so happens, he goes to a masquerade party. There, he falls for Juliet, the daughter of Lord Capulet, and forgot about Rosaline. When they're finally torn apart, that's when both Romeo and Juliet realize they are from enemy families. Their love, of course, brings down their immediate marriage and Friar Lawrence agrees in hope to stop the feuding families. Unfortunately, Tybalt and Mercutio are killed and Romeo gets banished leaving Juliet without a husband or a cousin. "O, I am a fortune's fool," (Act III, Scene I) explains how Romeo felt at the moment of Tybalt's death. He felt that he fell into one of fate's many cruel games and it was too late to get out. When things are just getting worst, Lord Capulet arranges for Juliet to marry Paris causing Juliet to panic. She then has to hurry and do something to stop the wedding and of course fate would just happen to guide her back to Friar Lawrence. Fate wouldn't just stop there. He just kept on going. He has it arranged that Friar John, the messenger who was suppose to deliver the news of Juliet's fake death, quarantined. Romeo finds out that Juliet is dead from Balthazar and screams out, "Is it e'en so?--Then I defy you, stars!" (Act 5, scene 1, pg. 213). He blames Juliet's death on fate and returns to Verona with poison to join her. He leaves a little before Friar John tells Friar Lawrence about his failure to deliver the message. Still, fate didn't stop there. He then makes Friar Lawrence leave his cell and rush to the Capulet vault . Unfortunately, Friar Lawrence is just a little too late and Romeo gets there before he

Crimes: Crime and Robert K. Merton Essay

Many researchers agree that, in the United States, most arrests for street crime involve people of lower class position. Why, according to Robert K. Merton, Albert Cohen, Walter Miller, and Elijah Anderson, would this be the case? How would a broader definition of crime (to include more white collar and corporate offenses) change the profile of the typical criminal? Robert Merton, Albert Colman, Walter Miller, and Elijah Anderson all agree that people of lower class commit most street crimes, because they are limited in their means to achieve their cultural goal of financial success. They lack proper schooling parental guidance and job opportunities that are available in upper class societies. Therefore, they cannot conform to the conventional means by which to achieve the Cultural goal of getting rich so they use unconventional means, Selling drugs and thievery, which means jail time. Albert Cohen who was a student of Merton believes that in many urban cities youths create sub-cultures. Groups of youths that is determined by who is feared more on the streets. They are delinquents who act out on impulse and do not think of what consequences there actions will bring and who are only loyal to themselves. Walter Miller lends into the theory of delinquency by defining it as having a need for excitement and a search for thrills. These ties in to Elijah Anderson who believes that jail is very likely for youths that adopt a Street Code which means to stand up and be able to take care of ones self by any means necessary. A broader definition of crime to include more white-collar and corporate offences will not change the profile of the typical criminal because society has a wide range of definitions for the behavior and actions of criminals. The definitions of crimes however should include the Social Status of a person and or group with legitimate reasons or circumstances for committing that crime.